New cancellation policy

Book your holidays without worrying. We have adjusted our cancellation policy for you.

If you are unable to take your booked holiday with us, you have the option of cancelling or rebooking free of charge up to 15 days before arrival. In detail, our new cancellation conditions are as follows:

Cancellation must be made in writing to us and is only valid after receipt of our written cancellation confirmation. We recommend that you take out cancellation insurance with Europäische Reiseversicherung. Online form: www.erv.ch

• Up to 15 days before arrival: free of charge.
• 14 to 1 day before arrival, no-show or early departure: we will charge you 80% of the booked arrangement to be forwarded to your cancellation insurance.
• Only for direct bookings: If you have not taken out cancellation insurance, we will charge you 80% of the booked arrangement. After receipt of payment, you will receive a value voucher minus CHF 150 in administrative charges to redeem for your next stay. The voucher is redeemable for all hotel services or consumption in all hotels of the BELVEDERE HOTEL FAMILY. The voucher is not transferable.
• For groups, seminars and events from 1 overnight stay and from 8 persons: Up to 29 days before arrival CHF 80 administrative charges. 28 to 1 days before arrival, no-show or early departure 80% of the booked arrangements.